The Records Supervisor managed 12,561 case records during 2008, a three percent increase from 2007. During 2008 the department recorded 264 new bike licenses and issued 187 dog licenses. Following up on false business alarms the records section was able to recover $3,835.00 for expenses in responding to malfunction or employee error alarms. Another $28,530.02 was collected for reimbursement to the City for vehicle impounds and tow charges related to arrests, abandon vehicles, or parking tows.
The records technicians are responsible for public service assistance through the front lobby. Tim Smalldridge and Mariah Atkinson continue to provide exceptional customer service in this function since the department transferred dispatching duties to Whitcom in June of 2004. The front lobby service hours were from 8 am to 5 pm Monday through Friday.
Services offered by our records technicians are phone inquires and transfers, freedom of information requests, receiving and recording parking citations and fines, processing false alarms, tracking abandon and towed vehicles, balancing the cash register receipts, criminal history checks, Idaho Law Enforcement Telecommunication System (ILETS) entries and purges, and posting the daily press log. They also perform numerous other record keeping duties as well as manage a myriad of requests by department members and the public.
The records technicians receive assistance at the front lobby from our volunteer reception personnel. During 2008 we had three volunteers who participated in the program. Dave Halverson, Bill Brocklesby, and Dylan Starry devoted 391 volunteer hours to serve their community and our department.
Jackie Lovell supervises all the data entry into our Spillman records system and forwards all our information to the Idaho State Police who generate our criminal statistics.