The City continues to contract all dispatching and E-911 responsibilities to the Whitcom Communications Center in Pullman, Washington. In 2004 the City signed a dispatching agreement with Whitcom and in 2020 the two agencies completed their sixteenth year of partnership.  The City expended $641,583 for fiscal year 2020 to Whitcom for police and fire dispatching services. Another $19,375 was paid to support Whitcom for access to the Idaho State Police for ILETS functions which provides driver’s license, vehicle registration and warrant information as well as alerts for missing and endangered persons to officers in the field.


The partnership with Whitcom has provided the community of Moscow and the University of Idaho with advanced support in many technical fields. Whitcom employs a mapping system which provides dispatchers with overhead pictures of the address in question. They also use a geographical information system (GIS) for Moscow in conjunction with the local cellular telephone companies for locating cell phone calls. All cellular vendors are Phase II compliant which gives a dispatcher the ability to pinpoint a 911 cell phone call within a 300 foot perimeter of the location of the cell phone. All patrol units are currently equipped with mobile data terminals which provide real-time dispatch and call comments to officers through Whitcom.


A City staff representative meets once a month with the Whitcom Executive Board to keep a voice in dispatching matters and makes recommendations for improvements. Captain Roger Lanier is the City of Moscow voting board member and works closely with other executive board members.