Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Leave cabinet doors under sinks open, especially if they are located on exterior walls. Set thermostats no lower than 55 degrees, even if the house is unoccupied.
Do not remove snow from the tops of water meter boxes unless it creates a safety hazard.
An accumulation of snow will help insulate the water meter box and prevent freezing. Do not open water meter boxes as this will allow any natural heat to escape and may contribute to freezing of the water system.
Insulation pillows (a small black looking pillow) are installed in most meter boxes. If your system tends to freeze, contact the Water Department. City crews regularly install insulation pillows in boxes that tend to freeze. If your pipes do freeze, the best way to defrost pipes is to use a hair dryer or call a plumber.
If the system is frozen at the meter box or for other issues, call the Moscow Water Department at 208-882-3122.