Create a Website Account - Manage notification subscriptions, save form progress and more.
Our top priority is to provide reliable and safe energy for our customers, and we recognize Monday’s heat-related power outages were a challenge for a number of reasons. While we plan for the summer weather, the electric system experienced a new peak demand, and the strain of the high temperatures impacted the system in a way that required us to proactively turn off power for some customers. This happened faster than anticipated. Moving forward, we’re committed to reducing the length of outages and supporting our customers with proactive information to manage through the protective outages that are expected this week. Targeted and protective outages Tuesday, June 29 We anticipate that many of those customers who experienced outages on Monday will experience targeted, protective outages on Tuesday, June 29. These will be targeted during the hours of noon and 8 p.m. and are expected to be about one hour in length. Some customers may experience more than one outage with no less than one hour in between outages. Customers can expect to receive a notification from Avista sometime Tuesday morning, prior to the outage. Information about how to prepare for outages should they occur can be found at myavista.com/outage. How customers can help We appreciate your conservation efforts today and continue to encourage all to conserve electricity through Friday, July 2, from noon to 8 p.m. each day. You can also proactively cool your home overnight and outside of the hours of noon to 8 p.m. to enhance comfort during those peak hours. Reducing the use of air conditioning and other large electrical appliances can have a significant impact on electric usage. If using air conditioning, increase the setting on the thermostat a few degrees (72 to 75 for example) and set it as high as you can while still maintaining comfort. Programmable thermostats can also be used to adjust temperature settings several times per day on a preset schedule. Other conservation measures we encourage customers to consider include:
You can view a complete list of summer weather and energy conservation tips and information at myavista.com.
Customer resources and support We understand that the extreme heat presents challenges, and we want all of our customers to stay safe and healthy. If you need support related to an outage, please call us at 1-800-227-9187. Customers who need support during this time are encouraged to call 211, or visit www.wa211.org or www.211.idaho.gov. We appreciate your patience, understanding and ongoing partnership as we manage through the heat wave together. Sincerely, Avista