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The original item was published from 5/23/2022 9:46:22 AM to 6/6/2022 4:55:24 PM.

News Flash

Career Opportunities

Posted on: May 23, 2022

[ARCHIVED] Utility Billing Specialist

City Hall (1)

The City of Moscow Finance Department is hiring a Utility Billing Specialist! Utility Billing is like its own private business in which you are acting as the owner and able to take pride in successfully operating all of the pieces. You have daily interactions with property owners, managers, tenants, the water department, and Community Development. All of these interactions are often unique and complex so your days are never mundane. There is, of course, a regular schedule to follow such as processing monthly billings, Final Bills for move-outs, initiating new services for move-ins, and answering billing questions from customers.

The Utility Billing Specialist also processes past dues, water shut off’s, and collections; which can often be frustrating for customers. Good customer service and communication are a must- but don’t worry this position has the backing of everyone in Finance so even if it’s frustrating at times, the support makes it all easier to navigate. If this position sparks your interest, reach out to see if you could be the Finance team’s next great addition!

Basic Function

Under the direction of the Assistant Finance Director, prepare, process and maintain City utility billings for water, sewer, sanitation, and street light; prepare and maintain records and process final bills, refunds, past due notices, turn off notices, and collection accounts; receive and process payments and maintain associated records and reports according to established guidelines; maintain, import and export files for Online and Sanitation over service and compactor transactions; maintain, import and export files to the National Postal Database for mailing certification; assist with the coordination of duties and training of assigned staff.

Distinguishing Characteristics

The Utility Billing Specialist incumbents perform more specialized accounting work typically in support of a department’s budgeting, fee collection, purchasing, and other accounting related activities.  The Utility Billing Specialist receives and processes payments and maintains records and reports according to established guidelines.

Essential Functions

  • Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • The incumbent shall work well under pressure; meeting multiple and sometimes competing deadlines.  
  • The incumbent shall maintain composure in a variety of settings while managing customer requests.
  • The incumbent shall at all times demonstrate cooperative behavior with colleagues, supervisors, and members of the public.
  • Assist with the coordination of duties and training of assigned staff.
  • Prepare, process, and maintain City utility billings for all water, sewer, sanitation and street lights; maintain complete set of financial records for all assigned utility accounts; assure accuracy of assigned accounts.  
  • Assemble, verify and prepare documentation for billings, past due notices, turn off notices, name and address changes, additions and changes in service level, change of ownership, change of tenant, request for water turn-on and off, meter re-checks, journal vouchers; maintain master files of billings; maintain a listing of duplicate billings to tenants/owners.
  • Serve as back up for Deposit functions – processing cash and cash equivalent payments and preparing the daily bank deposit.
  • Assemble and assist with verifying and preparing daily files to import and export the file for On-line payment and Sanitation over service and compactors billing processing.
  • Assist with the development and coordination of audit processes with the water department staff to ensure accounts are coded correctly for billing.
  • Assist with the development and coordination of audit processes with Latah Sanitation to ensure accounts are billed correctly for sanitation.
  • Contact businesses, individuals and property management regarding past due utility accounts; maintain files of communication.  
  • Maintain files for past due notices; input accounts to generate red-tag turn off reports and process notices for delivery; turn off delinquent water accounts.  
  • Assist with the preparation to process accounts for collection; compose and type reports, forms and correspondence pertaining to these accounts; maintain all records and files for documents.  
  • Assist other department staff members as necessary to assure timely and efficient operations that utility bills are generated accurately and mailed on time.  
  • Answer phones and greet the public to provide billing information, handouts and assistance; direct calls and customers to appropriate department or individual; answer questions and respond to complaints relating to billing questions, utility fees, services, codes, regulations and City policies; provide utility assessments to bank, title companies and realtors; communicate effectively with customers.
  • Assist or may start up, close out and balance cashiering accounting system daily; receive and process utility payments; edit and balance utility cash daily; balance revenues, balance to the general ledger monthly.
  • Provide assistance to the Sanitation Manager to manage the EnCore system, including account adjustments, reconciliation and communication with Latah Sanitation Inc., and customer requests for service changes.
  • Maintain receivables for sanitation services billings and security deposits for sanitation accounts, managing daily activity report and other miscellaneous charges, including roll-off container services.
  • Maintain accounts for sanitation services billing files, including compactor services.  
  • Serve as backup for City accounts payable functions - processing requests for payments and travel reimbursements.  
  • Assist with customer service duties at the front counter; possess department knowledge for answering switchboard, processing incoming and outgoing utility billing mail; process various types of payments; balance daily cashiering system, disburse petty cash.
  • Operate a variety of office machines including a computer, printer, calculator, typewriter, copier, cash register and other office equipment as assigned.  

Supervisory Functions

None

Education and Experience

  • Graduation from high school or GED
  • Any combination equivalent to two (2) years clerical accounting and courses in bookkeeping or accounting.

Licenses and Certifications

Valid Driver’s License

Competencies

  • Modern office practices, procedures and equipment
  • Record-keeping techniques
  • Proficient in MS Word and Excel
  • Oral and written communication skills
  • Correct English usage, grammar, spelling, punctuation and vocabulary
  • Interpersonal skills using tact, patience and courtesy
  • Telephone techniques and etiquette
  • City organization, operations, policies and objectives
  • Principles and practices of accounting
  • Municipal accounting system procedures
  • Prepare, process and maintain billings for water, sewer and sanitation and street light
  • Prepare and follow-up on collection accounts.
  • Understand and follow oral and written directions
  • Meet schedules and time lines with many interruptions
  • Maintain records and prepare reports
  • Communicate effectively both orally and in writing
  • Provide customer service in person, by telephone and internet
  • Operate a variety of office equipment including a personal computer, calculator typewriter, copy machine, cash register FAX machine and postage meter
  • Ability to work independently and cooperatively in a team environment
  • Input data on a computer at an acceptable rate of speed
  • Analyze situations accurately and adopt effective course of action
  • Read, interpret and apply rules, regulations, policies and procedures pertaining to water, sewer and sanitation and street light
  • Make complex calculations quickly and accurately
  • Plan and prioritize work
  • Maintain confidentiality of records and information

Software

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Financial Software

Work Environment

  • Office setting
  • Subject to considerable distraction and noise from constant interruptions and office activities.
  • Extensive interaction with the public, including individuals that may be rude or discourteous.
  • Physical Demands

  • Sitting and viewing a computer monitor for extended periods of time
  • Dexterity of hands and fingers to operate a typewriter and computer keyboard.
  • Reaching overhead, above the shoulders and horizontally
  • Bending at the waist
  • Lifting objects weighing up to twenty (20) pounds.
  • Hearing and speaking to exchange information.

Travel

None

Affirmative Action/EEO statement

The City has an equal employment opportunity policy.  The City will not discriminate against an applicant for employment, which includes discrimination on the basis of race, color, gender, religion, sex (including pregnancy), national origin, physical or mental disability, age, marital or familial status, sexual orientation, and gender expression or identity.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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